Birch Communications has introduced call monitoring and recording to its TotalCloud PBX feature portfolio, available via channel partners.
Birch has worked in collaboration with CTI Group to let business customers monitor, record and store both inbound and outbound calls over hosted IP PBX networks.
Birch is growing its portfolio to align with the needs of businesses focused on regulatory compliance, quality control and productivity, thus reducing their business risk and liabilities. With these additions, TotalCloud PBX administrators have a Web-based dashboard where they can control recording at-will, monitor calls, review call detail records, access call recordings and notate recordings for better efficiencies.
“TotalCloud PBX call monitoring and recording features provide easy and secure access to call recordings via encrypted media file streaming,” said David Gibson, vice president of business development at Birch. “From quality assurance to regulatory compliance, the key benefit to our customers is operational efficiency by collecting information quickly, seamlessly and securely. Customers can expect that we will continue to light key features to improve their business. Providing what our customers need is just another way for Birch to demonstrate our fanatical customer service.”
