Broadvoice, a provider of hosted voice, unified communications (UC) and SIP trunking services for businesses, announced it has been honored by the 16th annual Stevie Awards for Sales & Customer Service with a Bronze Stevie Award in the Best Customer Satisfaction Strategy category.
This is the second consecutive year that Broadvoice has earned prestigious accolades for customer satisfaction. In 2021, Broadvoice won Silver Stevie Awards for Best Customer Satisfaction Strategy, Best Customer Feedback Strategy and Best Front-Line Customer Service Team for programs that still are active today.
The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals. The Stevie Awards organizes eight of the world’s leading business programs, also including the prestigious American Business Awards and International Business Awards.
Winners will be recognized during a virtual awards ceremony on May 11.
In 2020, Broadvoice sought to drive operational excellence and build a service-oriented culture. To achieve these objectives, the company focused on improvements through people, processes and technology. Broadvoice supported customer service and satisfaction as a key metric of success. All targeted projects, programs and incentives tie back to CSAT and NPS. As a result of this, CSAT improved more than 26 percent and NPS improved more than 299 percent in less than a year.
Building on this momentum, Broadvoice launched its 90-Day Customer Success Program in August 2021.
Stevie Award winners were determined by the average scores of more than 150 professionals worldwide on eight specialized judging committees. Entries were considered in more than 90 categories for customer service and contact center achievements; more than 60 categories for sales and business development achievements; and categories to recognize new products and services, solution providers, and organizations’ and individuals’ responses to the COVID-19 pandemic.
