BT and Avaya today have announced a five-year agreement which will see BT Wholesale deliver Avaya’s unified communications and contact center applications as a cloud service to midmarket and enterprise customers. The service will be available only from Avaya accredited channel partners through BT Wholesale.
Called Avaya Cloud Solutions, the service will give businesses and public sector organizations with 250+ employees access to the full suite of Avaya Aura contact center and UC products delivered over BT Wholesale’s managed Ethernet network.
The joint initiative also offers existing Avaya customers a hybrid model with managed migration to help them evolve from on-site to cloud based services. ]
“There are currently no wholesale options which allow the UK channel to address mid-market and enterprise customers with an end to end service,” said James Hennah, director of fixed telecoms at BT Wholesale. “For most, their only realistic option until now has been to fund and build propositions themselves — but with this agreement, channel partners can easily harness the combined strengths of BT Wholesale and Avaya without capital investment.”
He added, “Hosted communications services are at the heart of our plans to offer more to our indirect channel business. By working with us, channel partners can offer their business customers a complete and future-proofed communications service.”
