C3 Complete, Grupo NGN Forge Strategic Alliance

C3 Complete and Grupo NGN have formed a strategic alliance. C3 and its network of channel partners will begin to offer Grupo NGN’s full suite of products including the NGNCloudComm contact center system, the NGNInsights agent performance and gamification platform and NGNShadowCoach, a workstation monitoring and coaching solution.

Each of Grupo NGN’s solutions integrates seamlessly with C3’s geo-redundant voice and collaboration platform, and together they provide clients with a single source solution for all of their voice related needs.

“Many contact center solutions run independently of an organization’s PBX and collaboration system,” said Rick Mancinelli, CEO of C3 Complete. “Together with Grupo NGN, we can now offer our partners a unified solution that is feature rich, scalable, reliable, and cost effective. This is truly a game changer.”

In addition to gaining access to C3’s voice and collaboration solutions, Grupo NGN will begin to offer C3’s full suite of cloud services which include infrastructure, desktop, backup and disaster recovery as a service.

“C3 Complete is exactly what Grupo NGN looks for in a partner, with a high standard of excellence and a long history of providing best-in-class expertise, service, and support,” said Bill Przybylinski, SVP of Strategic Alliances for Grupo NGN. “C3 and Grupo NGN also share a unique passion for adapting their solutions to each individual customer’s needs rather than the standard approach of asking customers to adapt their processes to fit a given solution.”

Przybylinski will join the C3 Complete team in Booth 958 at the Channel Partners Conference & Expo running through November 4, at the Mandalay Bay Resort in Las Vegas.

More information about C3 is available online at https://c3-complete.com. Additional information about Grupo NGN is available online at https://grupongn.com.