Enghouse Interactive Updates Omni-Channel Contact Center Platform
Enghouse Interactive has introduced version 10.0 of the Enghouse Interactive Communications Center (CC 10.0), the latest iteration of its contact center platform, which boasts new functionality to...
Reap the Benefits of Presence in UC
By David Portnowitz
Presence technology—the window that allows workers to see the availability of everyone in the company directory and sometimes beyond—has become a process...
GeoLinks Acquires One Stop VoIP
Fixed wireless ISP GeoLinks has acquired One Stop VoIP, which it said will include an "all-inclusive migration" of key staff, existing customers, unified communications (UC) capabilities, and...
GENBAND Certifies Grandstream IP Phones with App Server
GENBAND has certified Grandstream’s VoIP phones and solutions with GENBAND’s Application Server.
This allows any service provider, channel partner or enterprise using GENBAND’s Application Server (standalone...
Advantage Beefs Up Global Portfolio with Bezeq International
Advantage Communications Group has added Israel's Bezeq International as a provider.
Advantage’s direct and partner sales channels can offer BI’s full portfolio of unified communications, internet, hosting and...
IR Adds Bevy of Microsoft Partners for Skype Performance Management
IR has announced that 64 Microsoft certified partners worldwide have now joined the IR global partner program.
These included 39 newly signed partnerships over the...
Central Interconnect Adds ShoreTel as Key Vendor
Central Interconnect has added ShoreTel products and services to its line card--and is hiring five full-time employees with in-depth experience in the voice and data...
Five9 Updates Virtual Contact Center to Target Multinationals
Five9 has launched the Summer Release 2017 version of its Virtual Contact Center (VCC), with additional features for multinationals.
It offers an omnichannel solution with a holistic view of their...
Alliance Adds Sky Data Vault as Preferred Provider
The Alliance Partners has added Sky Data Vault as an Alliance Preferred Provider.
The agreement provides all 17 of the Alliance’s members with access to Sky...
Masergy Outpaces Industry Average on Customer Satisfaction
Masergy has announced a record-setting Net Promoter Score (NPS) of 74, six times higher than the telecom industry average of 12 and three times greater than...
