Clarus Communications, a technology solutions distributor, has launched “Charlie”, a copyrighted AI chatbot built on the Falcon AI Large Language Model. Designed exclusively for technology distribution, Charlie is the first of its kind in the industry.
The AI chatbot aims to transform how agents interact with their customers, boosting productivity and delivering service.
“Our mission at Clarus has always been to empower our agents and to serve their customers better,” said Chris Torbit, managing partner at Clarus Communications. “With Charlie, we’re taking a giant leap in that direction. This technology not only demonstrates our unflinching commitment to our agents but also stands as a testament to our dedication toward agents and their customers’ success.”
Charlie was built with the agent in mind and can perform an array of instant tasks ranging from serviceability checks, channel manager lookup, quoting, order tracking, commission rate and sales performance incentive fund (SPIF) lookups and more.
Agents now can manage these tasks seamlessly and instantly, giving them more time to focus on customer interactions and service delivery.
If an agent uses Clarus’s proprietary inventory management product and for back‐office support, the agent can place Charlie into the client’s environment, helping the agent provide additional value to the customer and relieve competitive pressure.
Charlie would validate the client and provide specific inventory data including location information, circuit IDs, supplier customer service information, and authorized users as an example. This is invaluable information when there is an outage, and up‐to‐date and instant data is needed to work on a service issue.
One of the most remarkable features of Charlie is its ability to integrate with Salesforce, providing agents with unlimited scalability options. This integration enables agents to leverage Charlie to efficiently manage customer data and help their internal and external stakeholders find data quickly and drive data‐driven decisions.
Recognizing the need for versatility in agents and client communications, Clarus has made Charlie available on multiple platforms. Whether agents and/or their clients prefer Microsoft Teams, SMS, or a web chat interface, Charlie is equipped to assist them and help them succeed.
Charlie is exclusive to Clarus agents, providing them with a tool that will optimize their value to their clients, and improve information flow and customer interaction.
For more information, visit www.clarusco.com.
