Cognigy, a global leader in conversational AI, and Telekom, a telecommunications provider, announced they would partner to improve the end-user’s journey through greater automation in customer service. With its Conversational AI Suite, Telekom offers artificial intelligence (AI) solutions individually tailored to customer concerns in collaboration with leading technology partners.
The AI solutions support the customer from start to finish by handling frequently occurring concerns in an automated way. This reduces the customer service staff’s workload and cuts costs.
Cognigy AI is integrative, flexible in its use with voice and chat services and designed to handle large volumes of dialog.
In addition to Telekom, Cognigy offers customers a broad network of skilled local and global implementation and IT system partners with relevant industry and subject specializations. Its low-code platform enables enterprises to automate contact centers for customer and employee communications using intelligent voice- and chatbots.
Cognigy AI is available in SaaS and for on-premises environments. It supports conversations in any language and on any channel including phone, webchat, SMS and mobile apps.