Comcast Business Helps Millions of Companies Reimagine CX

Comcast Business has announced more than 2.3 million companies, including SMBs and enterprises, are elevating customer experiences with fast, reliable connectivity and next-generation solutions from Comcast Business.

These technologies have helped drive digital transformation at thousands of companies, Comcast Business says, enabling them to better serve their customers and develop ongoing relationships.

A recent IDC study sponsored by Comcast Business found that the ability to deliver improved customer experiences is a key driver in nearly half (43 percent) of organizations’ digital transformation journeys. Additionally, the study revealed that a relentless focus on providing an empathetic customer experience—supported by connected technologies and networked infrastructure—is a cornerstone to remaining relevant and competitive.

Comcast Business provides infrastructure and solutions that help maintain a balanced relationship between businesses and customers. Often this includes providing real-time accessibility to databases and systems that support direct human interactions such as a customer service desk or that provide a tailored and personalized digital experience such as the back-end content management system for a mobile application, all of which are dependent on fast and agile networks.

Comcast Business attracted a variety of new large enterprise customers this year, including partnerships with the Kraft Group and the New England Patriots, Choice Hotels and The Four Seasons. Additionally, Comcast Business added the U.S. Federal Government into its growth strategy with the addition of a new segment that targets U.S. government and public sector organizations.

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At the same time, the company introduced new technologies that elevate the customer experience, including X1 for Business, based on the company’s X1 video platform, and Comcast Business SecurityEdge which— in partnership with Akamai— offers SMBs with internet service a more streamlined approach to help protect devices connected to their network from certain cyber threats without requiring additional equipment other than a Comcast router.

Comcast Business also enhanced the user experience of its software-defined networking (SDN) platform, ActiveCore, with digital-first features, including integration with Amazon Alexa. A major U.S. bank worked with Comcast Business to pioneer the industry’s adoption of Comcast Business SD-WAN—delivered on the ActiveCore platform— to better manage its business applications and improve communication across branches. Moreover, Comcast Business collaborated with cybersecurity market leader Fortinet to bring advanced security solutions to midsize and enterprise customers via the ActiveCore platform.

Comcast Business also expanded internationally to deliver managed broadband services to U.S.-based enterprise customers with a presence in Canada.