Comcast Business is providing Mailbox Express with technology solutions – including Comcast Business Internet with Connection Pro, Voice Mobility and Comcast Business SecurityEdge – that help the small business provide customer service as well as reliable internet access to customers who visit the location.
Lorraine Hall, owner of Mailbox Express, bought the company in 2020 with the goal of providing packing, shipping, printing and business service needs to the residents and businesses of Thornton, Colo. With only one other part-time contractor to help when the business gets busy, Mailbox Express operates primarily as a one-woman business.
Customers come to the Colorado-based storefront for myriad services, including shipping and receiving packages, renting a P.O. Box, renting computers, scanning documents and printing brochures.
Because Hall took over Mailbox Express during the height of the pandemic, she was challenged to create awareness for her business in a community that was unable to visit her storefront when it opened.
Thanks to the support provided by the Comcast RISE program, Hall created a television advertisement that educated potential customers on her ownership of Mailbox Express and the services the company offers.
While Mailbox Express’ relationship with Comcast Business started with Comcast RISE, Hall chose to stay with Comcast Business as a provider when her support from the program expired, because she saw the quality of solutions and support she was receiving.
The technology solutions Comcast Business provides are tailored to suit Mailbox Express, which relies heavily on technology to ensure support for Hall and her team member, as well as a quality customer experience.
Because her business has access to data, implementing SecurityEdge solutions was critical to help protect her connected devices. And since there are only ever two employees operating the shipping facility, Voice Mobility has given Hall the flexibility to intercept Mailbox Express’ calls from anywhere. The addition of Connection Pro to Mailbox Express’ technology suite provides powerful 4G LTE backup, giving Hall confidence that she has help to maintain operations during unexpected network outages.
For more information, visit www.comcastcorporation.com.
