8×8 has announced an enhanced strategic value added reseller (VAR) channel partnership in which Comstar is offering 8×8 cloud communications, video collaboration and contact center solutions through its nationwide footprint of direct and indirect sales channels.
Comstar has added 8×8’s award-winning integrated UCaaS, CCaaS, and video meetings solution, built on an open cloud technology platform, to its product portfolio. Comstar’s 32 years of voice service solutions design, deployment and support experience will remain client-facing for Comstar customers subscribing to 8×8’s services, with a Comstar branded invoice and in-house technicians functioning as back-office and customer facing support.
The 8×8 X Series meets the needs of businesses with a mobile and remote workforce by providing a highly reliable and resilient solution across desktop and mobile devices for voice, video conferencing, chat, contact center, APIs and advanced analytics built on an open cloud technology platform. This allows companies to rapidly unify a flexible, distributed workforce. The 8×8 X Series includes 8×8 Video Meetings, powered by Jitsi, an open source community for secure video meetings technology sponsored by 8×8. 8×8 Video Meetings is also available as free and paid standalone versions, and is optimized for use with the WebRTC standard which enables attendees to instantly join meetings without any downloads or plugins.
8×8 Contact Center, available as part of X Series, is a complete solution including ACD, IVR, digital channels, outbound dialer, reporting, customer experience analytics, quality management, speech analytics, customer surveys and knowledge base, all delivered on one unified, secure and reliable platform featuring single sign-on and centralized administration. Pre-built CRM integrations are also available for agents.