ConnectWise Intros Sidekick for Security AI Digital Assistant

MSP software company ConnectWise launched Sidekick for Security. This AI-powered digital assistant elevates cybersecurity measures to allow MSP owners and technicians to query using natural language prompts, thus more quickly understanding overall security posture and identifying high-priority security areas on which to focus.

“At ConnectWise, we are committed to providing MSPs with the tools they need to protect themselves and their clients’ business in an increasingly complex digital landscape,” said Ameer Karim, EVP and GM, cybersecurity and data protection, ConnectWise. “ConnectWise Sidekick for Security is a transformative leap forward, offering advanced AI-driven capabilities that ensure MSPs can defend against threats with greater efficiency and confidence.”

With ConnectWise Sidekick for Security, the company is expanding the usage of its GenAI and NLP models to cybersecurity, which were introduced to the public in November 2023. Originally available across ConnectWise’s PSA and RMM solutions, Sidekick delivers millions of AI-powered recommendations daily, across the Asio Platform. The aim is to make every organizational role more efficient, from technician to service manager, sales and marketing and owners.

ConnectWise Sidekick for Security supports capabilities such as:

  • Improved security posture visibility.
  • Security ticket assistance​.
  • Threat intelligence trends​.
  • Streamlined response action.

Existing users can now take advantage of the fact that the AI-driven companion is accessible from directly within the ConnectWise Asio platform, centralizing the power of AI in a single location.

For the ConnectWise partner program, visit here.