RingCentral, which provides AI-powered, trusted communications, worldwide, established a partnership with Cox Business. Cox, which offers cloud, managed IT and fiber-based network solutions on a global scale, will combine its high speed connectivity and business solutions with RingCentral’s AI-powered, business communications platform.
Now available, Cox Business Connect with RingCentral will empower businesses of all sizes to transform work experiences and deliver enhanced customer interactions. Additionally, Cox Business Contact Center with RingCentral will debut later this year.
“We are constantly evolving our product portfolio to drive greater business outcomes for our customers, and their end users,” said Mark Greatrex, Cox Communications’ president. “By combining the Cox Business fiber-powered network with RingCentral’s capabilities, we empower companies of all sizes to streamline their operations, enhance employee productivity, deliver exceptional customer experiences and drive long-term growth.”
Powered by RingCentral’s flagship RingEX, Cox Business Connect with RingCentral will offers access to an enterprise cloud communications platform that provides HD video and audio calls, chat, SMS and fax as a unified experience, from a single application. Additionally, customers can drive smarter conversations and maximize productivity via AI-driven capabilities, including meeting transcriptions, closed captions, summaries and meeting highlights.
Cox Business Contact Center with RingCentral will assist businesses in establishing and operating contact centers, equipping them with AI-driven, omnichannel capabilities across 20+ digital channels, AI quality management, CRM integrations, conversational insight and coaching, delivering all interactions in a single place.
“At RingCentral, our mission has always been to empower businesses of all sizes with innovative solutions that transform how they communicate, collaborate, and serve their customers,” said Vlad Shmunis, RingCentral’s founder, chairman and CEO. “By offering AI-first, cloud-based unified communications and contact center capabilities on a single, seamless platform, we unlock the true power of integrated workflows that improve efficiency and elevate customer and employee experiences. We are thrilled to partner with Cox Business to deliver AI-powered business communications solutions that help organizations modernize their systems, streamline operations, and achieve greater business outcomes.”
Cox Business is part of Cox’s commercial business unit, which holistically serves businesses with advanced cloud, managed IT and fiber-based network solutions.
