CTIntegrations Adds Altura to Channel Program

By
Gerald Baldino
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CTIntegrations has added Altura Communication Solutions as an authorized reseller of the CT Suite solution.

CT Suite is CTIntegrations’ software-based contact center platform, which provides an interface for omnichannel automation, management and routing of a wide range of agent tools and customer data.

“With their experience in multiple system integration, their extensive managed services offerings, and their outstanding service-oriented team, Altura is a welcome addition to the CTIntegrations reseller network,” said David Garlich, CEO of CTIntegrations. “All of us here at CTIntegrations are excited about this partnership and working together to help customers leverage their contact center solution to add value to their operations, deliver a more satisfying experience across multiple channels, and achieve their sales and services goals.”

Altura has offices nationwide and is a leading provider of unified communications and data networking solutions. The company also provides managed and professional services to enterprises, with experience serving customers in healthcare, government, education and other key industries. It’s also one of Avaya’s largest Diamond Business Partners and a Cisco Select Business Partner.

“CTIntegrations brings our customers a tremendous productivity tool, enabling an omnichannel contact center solution across email, chat and video, for a seamless contact center interaction, with an easy and friendly user experience,” said Bob Blazek, CEO and president of Altura.

CTIntegrations’ CT Suite R3.0 is a web client solution that provides contact center agents with a single pane of glass across all channels, including a new collaboration channel and enhancements to reporting and search functionalities. The solution provides client-side and server-side integration of communication controls and screen pops with a wide array of contact center and back-office applications, with capabilities accessible anywhere via any device.