DCI Expands Customer Support Initiatives

Unified communications provider DCI Design Communications has announced fresh investment into customer support.

“Our reputation is built on outstanding engineering, unparalleled product knowledge and a high impact delivery team that is incredibly responsive to customers,” said Charbel Zreik, CEO of DCI. “As DCI has grown, we have invested in technology and processes to ensure that those pillars of what makes DCI great will continue to be our differentiators in the future.  I am very aware of technology providers that have seen their customer experience lag as their companies have grown.  Our growth at DCI will be because customers continue to see our commitment to world class service.”

Vin Zachariah, COO of DCI added, “Our team is dedicated to serving our customers and we have spent the past several months developing higher level tools and processes to ensure that the experience remains great.  It’s important to our culture that we remain committed to high-level customer experience and we’re looking forward to providing that experience to more and more customers.”