Unified communications vendor Digium has introduced a new certification for channel partners for Switchvox, Digium’s managed services-based business phone system and UC solution.
The Digium Switchvox Support Engineer (dSSE) curriculum is an advanced troubleshooting course designed to educate partners on the correct methodology and best practices for configuring Switchvox for successful installations. Partners achieving dSSE certification will be able to provide their own enhanced on-site support, and in theory improve customer installation service time and support. As part of the certification process, partners will learn how to best install Switchvox in a local area network; provide security for their Switchvox VoIP network; identify Session Initiation Protocol (SIP) details and troubleshoot a SIP call flow; and learn best practices for troubleshooting Switchvox. It is available for free to all Digium Select and Registered partners.
“As part of our rapidly expanding partner program, we want to ensure that our top-level partners have access to the tools and expertise they need to quickly and effectively support their SMB customers,” said Jim Butler, director of global channel sales for Digium. “The new dSSE certification allows partners to extend their service capabilities for our Switchvox Unified Communications solutions and increases the technical expertise of our partner base. We are excited to introduce this new, advanced training as another one of the benefits available to our partners.”
In addition to the introduction of the dSSE certification, the Digium Certified Switchvox Professional (dCSP) and Digium Certified Switchvox Engineer (dCSE) courses have been updated and are now available to partners. These certifications include how to sell, configure and design Switchvox solutions and how to configure Digium’s IP phones.