Technology services provider DXC Technology extended its strategic partnership with ServiceNow, which offers an AI platform to promote business transformation, to fast-track GenAI value for businesses worldwide.
The companies established a center of excellence (CoE), bringing together DXC’s industry and implementation expertise with ServiceNow’s GenAI solutions, to streamline AI adoption for customers.
The DXC and ServiceNow GenAI CoE aims to help customers accelerate their AI journey by leveraging the core capabilities of DXC’s AI Impact, which combines consulting, engineering and secure enterprise services, with ServiceNow’s Now Assist GenAI solution. At the GenAI CoE, DXC AI consultants will guide joint customers as they modernize with AI to optimize technology performance and deliver real-world results. For example, DXC deployed Now Assist on its service delivery platform, transforming the incident-management process and driving outcomes with AI for more than 500 clients. This has helped streamline IT operations, increase efficiency and enhance CX.
“Customers are looking to transform their businesses with AI, and, along with ServiceNow, we have the expertise to unlock high-impact use cases of AI at scale,” said Howard Boville, DXC EVP, consulting and engineering services – powered by AI. “Our clients need to ensure that their AI technologies adhere to the highest standards of data privacy, governance and compliance. DXC is a trusted partner that understands the depth of the challenges and opportunities clients need to thrive.”
“Companies are eager to realize value and productivity through GenAI,” said Erica Volini, SVP, global partnerships and channels, ServiceNow. “Our mission is to put AI to work for more organizations, and partners like DXC are crucial to this effort. The new Center of Excellence merges DXC’s extensive industry expertise and scale with GenAI capabilities in our Now Assist solution and AI platform – this is how you drive true business transformation forward.”
The news builds on a 15-year collaboration, with DXC serving as the leading partner in helping customers deploy ServiceNow products and services.
