CX solutions provider Enghouse Interactive announced support for Microsoft Teams Phone extensibility in its contact center solutions. This integration – to be concurrently available concurrently with Microsoft’s release of Teams Phone extensibility – is expected to help businesses use Microsoft’s latest communication technology within the Enghouse Interactive contact center for enhanced flexibility, efficiency and seamless customer interactions.
Enghouse Interactive is a select member of Microsoft’s Technology Adoption Program (TAP), with early access to Teams Phone extensibility. This reinforces its position in delivering cutting-edge communications and CX solutions.
Teams Phone extensibility represents the next evolution in enterprise telephony, providing a UC experience to users. By integrating this capability into Enghouse Interactive’s contact center offerings, organizations can optimize operations, improve agent collaboration and elevate customer engagement through a streamlined, scalable telephony infrastructure.
“With Microsoft Teams Phone extensibility seamlessly integrated within their Enghouse contact center, businesses can use their existing investments in Teams Phone and gain a powerful platform that measurably enhances workforce productivity and customer engagement,” said Ben Levy, president, Enghouse Interactive. “Our support for Teams Phone extensibility underscores our commitment to innovation and ensures our customers have access to the latest advancements in communications technology.”
Enghouse Interactive’s Teams Phone extensibility integration provides benefits such as seamless integration, scalability, flexibility, improved call handling, enhanced customer engagement and AI-enabled agent productivity. This support for Teams Phone extensibility gives organizations looking to modernize their contact center operations a significant step forward in digital transformation.
Visit Enghouse at Enterprise Connect booth #723.
