Telesystem – a leading provider of nationwide cybersecurity, networking and communication solutions – launched its new unified communications (UC) platform: TrustUC.
This enhanced UCaaS solution introduces built-in security awareness training, Webex meetings and collaboration, and includes Telesystem’s AI-powered business messaging solution with every seat. This helps to address the unique connectivity, security and engagement needs of modern businesses.
TrustUC offers a seamless communications experience on any device, integrating the Webex communication platform with new AI-driven functions to optimize employee engagement and productivity. Key features include AI-powered meeting summaries, customizable, conversational AI agents and other features to boost operational efficiency and improve CX.
“We are very excited to introduce TrustUC to the marketplace,” said Telesystem CRO, Bruce Wirt. “Security and customer experience are equally at the center of our value proposition, and we’re excited to showcase the ease of use and feature rich capabilities in this state-of-the-art platform. TrustUC is Telesystem’s answer to businesses who are frustrated by the multitude of applications to try and satisfy their need for end user security, voice, collaboration and messaging in a simplistic format. By combining these solutions, users will find an easy-to-use solution that gives them all the tools needed to run their communications from a single source.”
With a focus on helping businesses bolster cybersecurity posture, Telesystem has embedded employee security awareness training solution directly into the TrustUC platform. This can help empower organizations to educate employees on current cyber threats, including spam, phishing, malware, ransomware and social engineering. The integration also gives businesses access to 24×7 dark-web monitoring, micro-training and unlimited phishing simulations.
In addition to advanced collaboration and security tools, all TrustUC seats are integrated with the free tier of Telesystem’s new business messaging solution, for enabling businesses to securely and efficiently communicate across multiple channels, including SMS, MMS and iMessage, within the TrustUC application.
Telesystem’s TrustUC Business Messaging offers bulk messaging for promotions or announcements, automated responses for common inquiries, appointment reminders and confirmations. It also has embedded AI capabilities to automatically analyze messaging patterns and customer responses to refine and automate communication strategy, predict customer need and provide smarter, context-aware replies to bolster engagement and customer satisfaction.
Integrating security awareness training and business messaging into Webex’s AI functionality makes TrustUC a more powerful tool for businesses in one central application. Users can access the app from any device, affording them freedom to work how and where they want while providing a more secure, engaging and integrated communication experience.
Visit Telesystem at Channel Partners booth #1350 or PMR2103.
