Unified Office, a communications technology company that offers reliable, high-quality voice, messaging, business analytics, AI and IoT-based solutions, opened up its groundbreaking AI platform. This software is designed to empowering businesses to build custom, drag-and-drop, AI-powered communications services. For businesses wanting to create more sophisticated services, APIs will be made available via a SDK. This platform also provides access to Unified Office’s industry-specific, augmented, small AI language models, tools and scalable, cost-effective infrastructure.
“We believe that the power of AI should be accessible to everyone,” said Ray Pasquale, founder and CEO, Unified Office. “By opening up our platform, we’re enabling businesses of all sizes to harness the power of no-code, drag-and-drop AI services, virtually eliminating the need for a dedicated software engineering staff. Our approach is very different from those of the largest AI companies that typically require an expensive multi-vendor ecosystem in order to develop AI-based services, which puts it beyond the reach of most SMBs.”
With this offering, Unified Office is unleashing the power of its TCNIQ AI Analytics platform, which utilizes drag-and-drop building blocks inside its WYSIWYG Workflow Builder product. Unified Office also offers a suite of AI services, either directly to customers or as a white-labeled offering through partners. Unified Office’s AI services include products such as:
- EngageIQ, for rapidly training staff while delivering improved CX.
- Sentiment analysis, for detecting caller sentiment, identifying positive or negative tones and/or pre-determined keywords. This reduces reputational risk and enhances customer satisfaction.
- AI-based whisper coaching, which provides immediate coaching and feedback to customer service reps communicate with customers in real time, helping coach them to enrich the communications experience.
Unified Office has developed its AI offerings over the last five years, tailoring them to the healthcare, finance, retail, hospitality, restaurant and automotive markets.
