Mitel announced the appointment of Ben Macdonald as Vice President, Global Channel Go-to-Market. Macdonald’s focus will be deepening the community of more 6,000 Mitel partners globally and building on the momentum of its recently enhanced Global Partner Program, said the company.
Macdonald most recently served as Vice President of Global Sales and Channels at Owl Labs, where he led the company’s transformation into an enterprise channel-led growth model. His earlier career includes senior channel leadership roles at Poly, Juniper Networks, and Ekahau, where he developed expertise in partner segmentation, MSP and service provider ecosystem development, and subscription monetization across North America, EMEA, and APAC.
According to Mitel research, more than 68% of businesses have used their current communications systems for over seven years, with 92% of modernizing organizations choosing an integrated-hybrid strategy, placing channel partners at the center of a significant market opportunity.
“The partner opportunity in business communications right now is exceptional,” said Macdonald. “Organizations across every sector are rethinking their communications infrastructure, and they’re turning to trusted channel partners to guide that journey. Mitel’s global partner ecosystem is a genuine competitive advantage, and I’m excited to help develop it further for long-term growth.”
“Ben’s track record of building partner-led growth engines is exactly what we need as we enter this next phase,” said Eric Hanson, Chief Marketing Officer, Mitel. “Our partners are trusted advisors to organizations that cannot afford disruption in critical industries like healthcare, finance, public sector, and beyond. Strengthening our global channel leadership means we can better support those partners in delivering the outcomes their customers depend on.”
