etherFAX was selected by CX solutions provider Avaya for membership as a technology partner in the Avaya DevConnect program. Avaya innovation, it was noted, is designed to transform the customer experience, providing organizations with the freedom to choose their path and pace in order to deliver improved business benefits.
etherFAX’s operations focus on transforming fax messaging by enabling agnostic applications to securely communicate and exchange data via the cloud. The etherFAX secure exchange network (SEN) offers a seamless transition from legacy network solutions such as those that rely on expensive telephony equipment and the PSTN. etherFAX also provides intuitive email faxing functionalities, enabling organizations to exchange business-critical documents without the need for a fax machine or desktop server application.
As a DevConnect technology partner, etherFAX will continue to help organizations improve data quality through automated data extraction, digitizing workflows through seamless integration. Leveraging AI-powered technology, cloud-based data extraction transforms unstructured documents such as PDFs, faxes and paper-based forms, converting them into structured, searchable data that can be integrated into applications in order to reduce manual data entry. etherFAX can also be used alongside applications such as Teams, Outlook and Epic, delivering a secure exchange without app switching.
“We’re proud to join Avaya’s DevConnect program and provide customers with innovative secure messaging solutions,” said Paul Banco, CEO and co-founder of etherFAX. “Our patented AI-powered technology and commitment to security, together with our global footprint, specifically around number porting, have allowed us to transform the fax industry.”
“Avaya, along with technology partners like etherFAX, [is] giving organizations the freedom to innovate without disruption,” said Eric Rossman, VP, strategic alliances and technology partners, Avaya. “etherFAX is a welcome addition to the valued members of our DevConnect program.’
DevConnect is an integral network of Avaya experts, partners, developers and customers. This unique global collaborative is delivers next-gen customer and employee experiences for businesses. In particular, it promotes the development, compliance-testing and co-marketing of third-party solutions that are compatible with standards-based Avaya solutions, including the experience platform. this software is part of Avaya’s cloud communications portfolio. Member organizations have expertise in a range of capabilities – spanning collaboration, management, analytics, reporting and communications-enabled business process applications – in order to help joint customers extend the value of collaboration and contact center investments, as well as to accelerate the speed at which their organization delivers bottom-line value.
The program currently includes thousands of software and hardware developer companies, integrators, service providers and customers. Members have created an array of innovative solutions tested for Avaya compliance, including natural language speech recognition applications, mobile and emergency notification services, specialized computer telephony integration, reporting capabilities and applications tailored for specific vertical industries.
Avaya also provides companies with technical education, access and support for many of its platforms and interfaces, through DevConnect. Often, these are at no cost to registered members. Technology partners also receive in-depth, joint compliance testing activities and co-marketing support, based on their alignment with Avaya’s strategy and value to Avaya customers. All technology partners must meet rigorous criteria for customer satisfaction, product support, business operations, marketing and sales.
Membership information and a listing of solutions developed and tested under the DevConnect program are available here.
For more on the etherFAX partner program, click here.
