Freshworks named Murali Swaminathan as its new CTO. Murali will be responsible for the company’s technology roadmap and strategy, and will lead the global engineering and architecture teams, supporting investments in talent and resources to elevate the employee and customer experience.
Murali will report to CEO and president, Dennis Woodside. With 30+ years of experience in software engineering and management, he joins Freshworks from ServiceNow, where he served as VP of engineering.
“I’m thrilled to welcome Murali to our team of highly talented engineers,” said Woodside. “Murali’s experience aligns exceptionally well with our commitment to deliver products that provide rapid impact and real returns on AI investment, and his leadership in employee experience is particularly valuable as we become the platform of choice for enabling mid-market and enterprise customers to compete at global scale.”
During his ServiceNow tenure, Murali was instrumental in building the modern application architecture that underpins the company’s ITSM and strategic portfolio management products. Prior to ServiceNow, he was VP of engineering with Recommind (now OpenText), and filled key positions with CA Technologies (now part of Broadcom).
“It’s an incredible time to be joining this team as we grow to become a multi-billion dollar software company,” said Murali. “Our talented global engineering and architecture teams are pivotal to meeting this goal and I look forward to working with them to continue driving innovation and delivering exceptional products that meet the evolving needs of our customers.”
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