Fuze has expanded its contact center portfolio with enhancements to the existing partnership with NICE inContact, and a new partnership with Five9.
“At Fuze, we understand that businesses have different contact center needs,” said Derek Yoo, co-founder and chief product officer, Fuze. “While some customers may standardize on one solution, others have diverse requirements for independent call center groups within their organization. By offering a range of choices that include the top two contact center as a service (CCaaS) platforms in the market, customers can choose the solution that best meets their requirements and budget. Whether a customer needs support for standard voice routing, call queues,and IVR, or requires more advanced omnichannel, outbound, and workforce optimization features, Fuze can recommend the right contact center offering to meet those needs.”
Fuze takes a customized approach to its cloud contact center offerings.
“Providing extraordinary customer experiences is a key component for any organization to achieve its objectives,” said Paul Jarman, CEO, NICE inContact. “NICE CXone cloud customer experience platform helps companies differentiate from the competition and win in today’s experience economy. We are excited to continue our success in the enterprise communications market by delivering an exceptional experience to Fuze customers.”
A blended solution can provide the best fit and enable non-traditional contact centers, such as HR and IT, by combining Fuze’s contact center solution for voice-only groups with the more advanced functionality of its contact center partners.
“We look forward to sharing in the momentum that Fuze has built in the enterprise market through our new contact center partnership,” said Wendell Black, vice president, Channels & International Business, Five9. “Through the partnership, we see a great opportunity to continue bringing the power of the cloud to organizations across the globe, securely and reliably.”