GoTo announced a series of updates to its flagship IT solutions: GoTo Resolve and LogMeIn Rescue. The enhancements include advanced AI capabilities, improved device management and streamlined workflows to help IT teams more effectively operate and address the endpoint management landscape. The innovations extend solutions to shift from reactive troubleshooting to proactive problem-solving, allowing IT teams to maximize their resources and maintain control of sophisticated infrastructure.
The new Resolve UEM features are designed to improve simplicity, time-to-value and efficiency for SMBs and MSPs to help stay ahead in a competitive market. They include:
- AI-powered helpdesk enhancements to speed ticket resolution with automatic summaries, suggested replies and a user-facing troubleshooting assistant.
- AI-enhanced knowledge base for automatically creating, managing and retrieving essential IT information and troubleshooting guides.
- Windows update policies for automated patch management.
- Expanded remote execution to streamline workflows, with a new script library and pre-built automation templates.
- Problem management, including the ability to automatically link and manage related tickets to streamline resolution processes and provide insight into incident patterns.
- Additional enhancements for Rescue, which offer enriched, enterprise-scale IT and customer support to more easily manage and secure devices and data. These include a redesigned device manager and unattended privacy mode.
“At GoTo, we’re committed to delivering innovative IT management and support solutions that empower teams to work smarter,” said Olga Lagunova, GoTo’s chief product and technology officer. “These updates for GoTo Resolve and Rescue leverage AI, automation and integrations to transform how IT teams operate. By enabling proactive problem-solving, scalable support and more efficient workflows, businesses of all sizes can thrive in an ever-changing technological landscape.
