Granite Telecommunications, a provider of communications and technology solutions for business and government entities, launched NOCExpress. This platform is designed to enhance network operations management for enterprises, allowing users to monitor and manage service tickets and network health through a customizable NOC dashboard, within the Granite360 all-in-one service portal.
Drawing on Granite’s expertise as a MSP, NOCExpress offers an intuitive platform to visualize and take action on ticket trends, outages and network data in real time. The platform is seamlessly integrated with Granite’s carrier portals to streamline ticket management processes from assignment to resolution. Moreover, NOCExpress seamlessly integrates with third-party ticket systems to enhance customer visibility and control over the network ecosystem.
NOCExpress incorporates self-service capabilities for a range of ticket-management functions, allowing customers to create, modify and escalate tickets. Augmented by customizable options for monitoring and alerts, the platform exemplifies Granite’s ongoing efforts to optimize operational efficiency and network performance for customers.
“NOCExpress is a testament to our commitment to equipping businesses with advanced tools to fine-tune their network operations, boosting efficiency and fostering growth,” said Granite president and CEO, Rob Hale. “It’s a game-changer in network management, designed to keep operations smooth and performance at its peak.”
NOCExpress represents the latest evolution of the holistic Granite360 portal, complementing TechExpress to provide instant access to service ticket management, dynamic monitoring dashboards and a network of skilled field technicians.
“This platform is a significant shift in the way businesses will approach network management,” said Adam Weiner, VP of technology with Granite. “With its advanced analytics and tailor-made reporting, NOCExpress empowers companies to stay ahead of potential issues, ensuring continuous operations and optimal network performance.”
To learn more, visit www.granitenet.com/solutions/granite360/nocexpress/. For Granite Channels, click here.
