First Orion, a provider of branded communication solutions for enterprises, has achieved supplier status with Intelisys, a ScanSource company and technology services distributor of connectivity and cloud services, including voice, data, access, cable, collaboration, wireless, and cloud. B
y partnering with First Orion, Intelisys breaks into the branded communication market by providing its network of more than 1,700 sales partners with access to innovative call branding solutions.
“Our commitment to working with the most effective partners has led to us achieving significant adoption of our branded calling technologies. As of today, we’re branding more than five million calls per day and work with more than 40 channel partners,” said Mike Coleman, SVP and Channel Chief at First Orion. “With the addition of Intelisys’ immense expertise and world-class sales partner network, we’re confident we can meet the growing demand for branded calling.”
Enterprises struggle to connect with customers via phone calls due to growing consumer mistrust caused by an influx of spam and scam calls. A survey by First Orion revealed a staggering 87 percent of people don’t answer calls from unknown numbers.
First Orion’s branded calling solutions address this challenge by displaying the enterprise’s name, logo, and reason for calling on the recipient’s device during the call and in the call log afterward. Branded calling improves engagement rates, customer experience, and operational efficiency, leading to a better bottom line.
“First Orion’s branded calling solution is innovative technology that empowers enterprises to restore their customers’ confidence in phone calls,” said Paul Constantine, senior vice president of supplier services at Intelisys. “We are excited to continue to help our partners leverage our CX practice by giving them improved ability to address the growing demand for better calling experiences.”
First Orion’s Branded Communication products, INFORM and ENGAGE, help enterprises improve customer experience, operational efficiency and brand reputation.
- INFORM allows enterprises to display a custom 32-character text display featuring their name and more when calling wireless subscribers on all carrier networks accessible to First Orion.
- ENGAGE uses a software development kit (SDK) installed in the enterprise’s mobile app, allowing the brand to make outbound calls with its name, logo and reason for the call.
For more information about First Orion’s Branded Communication solutions, visit firstorion.com.