InteractiveTel, a provider of AI-driven telecommunications services and customer interaction analytics, announces several leadership team changes today, including the addition of Erick Perez as the newly appointed Chief Technology Officer (CTO).
Additionally, InteractiveTel co-founders Gary Graves (pictured) and Jack Behar have been named CEO and President, respectively. The management team is rounded out by Jose Rodriguez, formerly Director of Signal Interception, being named Vice President of Research & Development; and David Malone, formerly Vice President of Sales, being named Interim Senior Vice President of Sales and COO.
“This reorganization more accurately reflects the dynamics in our business and is necessary as we transition into the next phase of our growth,” said Graves. “More and more customers are recognizing the value our hosted PBX and AI-driven analytics provide, and we want to be set up to deliver the best customer experience possible while continuing to grow the functionality of our product and service offering.”
Perez, an immigrant from Cuba, found his first job in the United States in 2015 at InteractiveTel and became an integral part of what was then a fledgling company. Through the years, Perez has gained a unique perspective of the product development process, having served almost every function on the team. He now leads the company’s technological development and advancement, along with streamlining and strengthening the processes the company utilizes to serve its customers.
“Erick demonstrated an exceptionally rare technical ability and work ethic that infused InteractiveTel with a technological push,” said Graves. “Demonstrating the ability to translate business requirements into products and services, Erick has leadership qualities that will enhance our ability to achieve our goals and uphold our vision.”
