Intermedia Cloud Communications – which provides AI-powered communications, collaboration and customer engagement solutions – expanded Intermedia archiving to support Teams users that leverage Intermedia Unite UC and CC within Teams.
Intermedia brings Teams, UC, CC and archiving together in an integrated solution, eliminating the need for multiple vendors while streamlining communication management.
With this enhancement, businesses can capture, retain and manage Teams chat and meeting interactions, alongside Unite voice, SMS, Contact Center communications (voice, email, SMS, webchat and other digital channels) and, soon, M365 Email, to create a centralized, role-based, compliance-driven repository with seamless access through a single pane-of-glass.
Intermedia’s long-standing strategy is to eliminate the need for multiple providers by delivering a unified, enterprise-grade communications experience. This expansion is an extension of that approach, providing an intuitive, secure and integrated way to archive and manage communications within Teams, 365 and Intermedia solutions.
A Microsoft Certified Solutions (formerly gold) partner for 15+ years, Intermedia provides seamless, enterprise-grade integrations with Microsoft solutions, reinforcing its commitment to simplifying communications and data management for businesses.
By consolidating Microsoft Teams, Intermedia Unite, Contact Center and M365 Email into a single, structured repository, organizations can build a rich data foundation, leveraged by AI and analytics tools, to:
- Identify emerging business trends.
- Uncover operational inefficiency and potential risk.
- Spot revenue opportunity based on customer interactions.
“With Intermedia Archiving, businesses aren’t just protecting their data – they’re building an invaluable resource for AI-driven business intelligence,” said Intermedia CPO, Irina Shamkova. “By enabling seamless archiving for Microsoft Teams users with Intermedia Unite, Contact Center and M365 Email, we’re giving businesses a way to safeguard critical interactions while unlocking insights that improve decision-making, enhance customer engagement and drive smarter business operations.”
