Intermedia Cloud Communications, a provider of cloud communications and collaboration solutions to businesses and the partners that serve them, released its latest version of Intermedia Unite. The release delivers more of the features that businesses are looking for and helps them achieve more productive, efficient employee collaboration and deliver more informed and responsive customer care and support.
Users enjoy voice, video conferencing, team chat, file sharing and backup, as well as call queues, active call routing, contact directories and more contact center features – all delivered and experienced on one, reliable, secure and integrated platform.
With the release, employees can collaborate in a variety of ways, thanks to Unite’s tightly integrated and intuitive cloud solutions. In addition, customer-facing teams have access to more of the capabilities they need – including managing their call queues, bringing other experts into calls and logging important interaction details to provide the type of differentiated customer care that helps build greater customer confidence and loyalty.
Intermedia Unite does this all without requiring users to switch between applications.
The new release simplifies administration by providing a single interface for adding and managing users, paired with single sign-on to reduce the number of passwords that employees need to remember. In addition, businesses with seasonal fluctuations in their contact center operations can provide additional employees with contact center capabilities with a few clicks.
Plus, because Intermedia Unite is cloud-based, employee collaboration and customer care can take place from anywhere, with the desktop and mobile apps that allow users to access Unite and its features wherever they go.
As part of Intermedia’s Worry-Free Experience, customers receive Intermedia’s J.D. Power-certified 24/7 assisted technical support as well as 99.999 percent uptime service level agreements.
As a partner-first company, Intermedia goes to work for its more than 7,100 partners by providing the products and support needed to help maximize their success. This latest version of Unite is designed to do that with the enhanced communications and collaboration solution set that businesses are looking for, coupled with J.D. Power-certified technical support and full suite of comprehensive sales, training, marketing, and onboarding support that partners have come to enjoy from Intermedia.
Plus, with Intermedia’s innovative Customer Ownership Reseller model, partners are able to brand Unite as their own or co-brand with Intermedia, maintain ownership of their customer relationships, earn five times more revenue than traditional commissioned agent models, and build long-term value in their businesses. Intermedia even calculates and remits complicated telecommunications taxes for its partners.
Intermedia’s integrated experience is available for all Unite and contact center customers, with more features and contact channels in development. Intermedia Contact Center will continue to be available as a standalone solution.
Visit intermedia.com for more information.