IR Acquires IQ Testing-as-a-Service for UC, Contact Centers

Integrated Research (IR) has acquired IQ Services for $1.5 million, which offers a proactive systems management and testing product suite for unified communications, including the management of Avaya, Cisco and Microsoft’s Lync and Skype for Business environments.

The cloud-based SaaS testing capabilities provide a new growth area for the company, and geographic expansion opportunities for the acquired products into Europe and Asia, as IQ Services currently only operates in North America.

The technology will expands IR’s Prognosis product line to isolate the root cause of customer service problems within unified communications environments and contact centers.

“This acquisition is truly exciting as it strategically positions Integrated Research to progressively expand into new technological markets by providing a unique and fully integrated proactive management architecture, as well as leveraging our existing customers and markets with substantial new offerings,” said Steve Killelea, chairman at IR.

IR’s range of solutions will be extended to include proactive performance testing of next-generation services such as Web real-time communication (WebRTC), software defined networks (SDN), session initiation protocols (SIP), Lync and Skype for Business.

“Organizations must ensure that their contact centers offer the highest possible quality of customer interaction if they are to remain competitive,” said Darc Rasmussen, CEO at IR. “The complementary nature of Prognosis’ performance management and IQ Services’ testing will provide unprecedented levels of insight into unified communications & collaboration and contact center ecosysem. Customers can quickly take advantage of the integrated solution to make decisions faster, resulting in fewer outages.”