Ivanti, a technology company that breaks down barriers between IT and security, released its latest report: the 2024 Digital Employee Experience. This document details how companies can strike the proper balance between security and positive digital employee experience (DEX).
Of note, Ivanti revealed that employees encountering tech friction or feeling frustrated with tools they are asked to use tend to find a workaround. One in two office workers admit to using personal devices to log into work networks, with 32 percent of those staff members revealing their employers are unaware. Additionally, 13 percent of security professionals say user experience (UX) for end users is a mission-critical priority when adopting cybersecurity tech interventions. By focusing on UX in security measures, organizations can minimize the likelihood of employees bypassing established protocols and resorting to unsafe workarounds.
“Although harmless in the moment, employees typically opt for convenience and put security on the back burner,” said Mike Riemer, Field CISO, Ivanti. “Companies should take steps to understand their employees’ workplace behaviors and adopt security measures that reduce the temptation for employees to sidestep protocols and use unsafe workarounds. Strong security shouldn’t come at the cost of user experience, as it is integral to maintaining both security and productivity.”
Key findings include:
- 81 percent of office workers report they have not been trained on GenAI, while 15 percent are using unsanctioned tools.
- 62 percent use a VPN or a zero-trust access solution to restrict network access and protect sensitive information, while only 57 percent use multi-factor authentication.
- 38 percent of companies consult the CISO for input on DEX strategy, investments and planning, despite the contributions DEX tools can make to security.
Ivanti surveyed over 20,000 IT professionals, executive leaders, office workers and security professionals, worldwide, o understand what organizations are doing to enable positive DEX and remove barriers to frictionless experiences.
