IT data intelligence company Lakeside Software partnered with Qualtrics, which offers experience management (XM) technology. The companies are specifically looking to combine their capabilities for quantitative and qualitative data analysis.
Lakeside and Qualtrics expect to empower organizations to comprehensively understand employees’ digital experiences with technology, driving meaningful improvements across their workforce.
“This strategic partnership between Lakeside and Qualtrics represents a major step forward in unlocking the full potential of employee experience management,” said Dave Keil, CEO, Lakeside Software. “By combining our unparalleled endpoint data collection and analysis with Qualtrics’ industry-leading sentiment insights, we can empower organizations to make data-backed decisions, optimize employee experiences, and ultimately drive better business outcomes.”
Shared customers will benefit from a 360-degree view of the employee experience, resulting in enhanced employee digital experience and sentiment as well as more efficient evaluation of experience data, leading to IT help-desk efficiencies and reduced mean time to resolution. Proactive enhancements driven by these insights will improve employee satisfaction, productivity and retention.
Key initiatives include:
- Unified employee experience health score, with a holistic view of quantitative and qualitative data in a single dashboard.
- Proactive IT that builds on Lakeside’s proactive alerting capabilities.
- Prioritized surveys and solutions that combine telemetry and sentiment data.
“Qualtrics aims to help organizations quickly identify and resolve points of friction across all human and digital touchpoints,” Qualtrics chief partner officer, Scott Thompson. “Technology plays a critical role in employee experience, and Lakeside’s comprehensive digital employee experience data makes it easy to see and address those frustrations and improve the overall digital experience for employees.”
For Lakeside’s and Qualtrics’ respective partner programs, click here and here.
