MegaPath has announced a revamped indirect sales and service delivery model for its sales channels. The new model, which will provide dedicated resources to support new sales and customer retention programs, includes a dedicated channel sales team, a dedicated support resource and improved service delivery.
“MegaPath is a trusted supplier partner that helps us provide our sales partners with high-quality, feature-rich IP communications services and business-class connectivity,” said Carol Beering, senior vice president of sales operations at Intelisys. “MegaPath’s new indirect sales and support model gives Intelisys a larger, dedicated team that is up to speed on our day-to-day priorities and focused on helping our nationwide sales partner community win new business and support existing customers, all of which leads to greater customer satisfaction.”
MegaPath’s new structure for agent partners and resellers consists of:
- Channel Sales Manager (CSM) – Responsible for the overall relationship and for working with partners on go-to-market planning; identifying and developing strategic agents; and enabling the agent community.
- Channel Account Executive (CAE) – Focused on working with a partner’s agents to pursue opportunities.
- Channel Customer Service Representative (CSR) – Responsible for customer retention, renewals, and cross- or up-sell opportunities among a partner’s customer base.
MegaPath also named Jeremy Jones as its senior vice president of sales, overseeing the company’s direct and indirect sales organizations. In this role, Jones is responsible for the strategic direction and management of MegaPath’s North American direct and indirect channel sales organizations. Prior to joining MegaPath, Jones served as the manager for National Alternate Channel Sales at Frontier Communications, and as vice president of sales at Broadvox. He was also vice president of SMB sales for MegaPath following its merger with Speakeasy, where he led and developed a sales team of more than 60 employees and successfully ran the company’s highest-producing sales channel. Reporting to Jones is Devi (Jaspal) Rai, who was named MegaPath’s vice president of channel sales and operations in 2014.
“We understand that our agent partners need us to be easy to work with, quote new business quickly, and be responsive,” said Jones. “Our new channel sales and support model will enable us to utilize our resources more effectively to better serve our partners and our mutual customers.”
MegaPath offers a full suite of cloud communications, including voice, unified communications, Internet connectivity, private networking and hosted IT services. MegaPath’s Partner Program includes more than 4,500 referral partners and master agents across the United States.
