MegaPath has launched MegaPath RED, a premium customer program for businesses that cannot afford downtime and require a premium level of support.
Customers who purchase MegaPath SD-WAN Enterprise and a MegaPath T1 or Ethernet circuit will automatically receive free proactive monitoring, a 100-percent uptime guarantee priority customer support and preferential pricing on all voice services.
“Given our ever increasing reliance on cloud applications, today’s modern businesses simply cannot afford any network downtime,” said Arnaud Gautier, CMO, MegaPath. “For those businesses, MegaPath RED combines always-on WAN connectivity, application performance improvement and remediation, and easy multi-location networking on a 24×7 managed service basis. The program is supported by a US-based technical service center and backed by a unique uptime guarantee truly unmatched in the industry.”
“We’re in the business of providing outsourced advertising sales and consulting services to clients in the print and electronic media industries. Given our business model, we must be able to provide the ad sales services our customers need at all times and can’t afford any interruptions,” said MegaPath customer James Elliott, president, James G. Elliott Co. “By selecting the MegaPath SD-WAN Enterprise service, we trust that we will be able to serve our customers with maximum quality and without any downtime. MegaPath helped us design a solution that fits our business goals as well as our budget. And now with the MegaPath RED 100% uptime guarantee, you can’t go wrong. Whether you have one or multiple locations, MegaPath is the right solution for your business.”
MegaPath RED benefits include:
- 100 percent uptime guarantee: Should a customer experience downtime, MegaPath will issue a bill credit of 50 percent of the monthly recurring cost for the qualifying location or a $1,000 bill credit, whichever is greater.
- Custom solutions and special pricing: Members receive custom solution design and documentation to meet each customers’ unique technology needs. RED customers also will receive preferential pricing on select MegaPath voice services.
- Onboarding with dedicated pros: MegaPath RED is a fully managed service that includes full-solution design engineering, a dedicated project manager that oversees the full implementation of the service, and an ongoing dedicated account manager to serve as a primary point of contact throughout the life of the service.
- Live and online training: MegaPath RED delivers live and online training for employees and IT staff.
- Elite support: Members receive a toll-free 800 number and dedicated PIN for high-priority tech support. MegaPath’s team of 100% U.S.-based technical experts handles all MegaPath RED issues.