Nexign (part of ICS Holding), a business support systems provider, and Kcell, one of the largest telecom operators in Kazakhstan, have signed a contract for the implementation of the Nexign Converged BSS billing platform. The contract provides for replacement of customer’s several legacy systems with a single solution, gradual migration of subscribers to the new environment and support services.
One of the strategic goals of Kcell is to increase its subscriber base and become a leader in the B2B market. To achieve these goals, the company needed a solution that would support key charging, billing and customer interaction processes. As a result, Kcell selected Nexign Converged BSS – an integrated BSS platform enabling optimization of a provider’s business processes and organization of a quick launch of convergent services, providing a consistent approach to customer service in all sales channels.
Cooperation with Nexign will help Kcell reduce operating cost of a billing system and slash time to market for products as well as expand opportunities for monetizing new types of services. In addition, Kcell plans to use Nexign Converged BSS to reduce the load on call centers and subscriber offices by 20 to 30 percent by implementing self-service capabilities.
Information on Nexign products is available here: https://nexign.com/en