RS Components (RS), a global omni-channel solutions partner for industrial customers and suppliers, has chosen Orange Business Services as its single end-to-end managed services provider. Orange will carry out a major transformation of RS’ global infrastructure, digitize its sales processes and move its contact center activities to the cloud.
These projects are a central part of RS’ digital transformation, which is designed to reduce costs, modernize its network capabilities and bring on board new technologies. They include SD-WAN and telephony upgrades to future proof its business.
With a fully integrated ecosystem that integrates connectivity, cybersecurity, collaboration and customer experience within a single managed platform, RS can run its business online remotely across 32 countries. It also allows the company to create new services and maintain its position in a competitive marketplace.
The solution increases business agility, meets PCI DSS regulatory compliance mandates, and simplifies RS’ business processes. Importantly, it ensures that customers and partners have a consistent experience through multiple channels of engagement.
Orange has upgraded the company’s workspace capabilities through the integration with Microsoft Teams, which enables contact center agents to work remotely. This has been invaluable to RS during the pandemic to keep their contact center fully functional.