Nitel was presented with a Stevie Award in the Customer Service & Call Center Awards Team category in the 15th annual Stevie Awards for Sales & Customer Service.
The Stevie Awards organizes eight of the world’s leading business awards programs, also including the prestigious American Business Awards and International Business Awards.
Winners will be recognized during a virtual awards ceremony on April 14.
More than 2,300 nominations from organizations of all sizes and in virtually every industry, in 51 nations, were considered in this year’s competition. Winners were determined by the average scores of more than 160 professionals worldwide on nine specialized judging committees. Entries were considered in more than 90 categories for customer service and contact center achievements, including Contact Center of the Year, Award for Innovation in Customer Service, and Customer Service Department of the Year; more than 60 categories for sales and business development achievements, ranging from Senior Sales Executive of the Year to Sales Training or Business Development Executive of the Year to Sales Department of the Year; and categories to recognize new products and services, solution providers, and organizations’ and individuals’ response to the COVID-19 pandemic.
Nitel’s NOC team was recognized for demonstrating the technical expertise, keen listening and strong problem solving that has resulted in increased customer satisfaction scores. Even during the COVID-19 pandemic, the team continues to execute at a high level addressing customers’ technology issues with urgency and attention to detail.