Observe.AI and Telarus Announce Partnership

Observe.AI has announced a partnership with master agent Telarus.

Observe.AI’s Voice AI platform will be a unique addition to the Telarus supplier portfolio. With Observe.AI, top brands can unlock conversational insights across 100 percent of their calls and coach agents to improve the customer experience.

Thousands of global contact center agents are coached with Observe.AI, which provides a detailed look at how top agents structure calls so those tactics can be replicated.