OpenDNS Integrates with ConnectWise for Managed Security

IT security is a top initiative for enterprises, but often, managing all of the complexity involved in keeping up with an evolving threat landscape becomes a management headache for IT departments. OpenDNS is giving VARS, ISVs and managed service providers an option for their IT customers by integrating its cloud-delivered Web security services with management software from ConnectWise.

OpenDNS’ Umbrella for MSPs service has been integrated with the ConnectWise professional services automation (PSA) platform, so MSPs can centrally manage and deliver Umbrella Web filtering and security services as a hosted solution.

“?As an MSP, we need to be able to quickly and easily explain the value of our security service to customers,” said Ethan Tancredi, president of MySherpa, a Mid-Atlantic IT managed services firm. “OpenDNS enables us to do this by providing instant visibility into network activity and metrics, like the number of malware infections prevented and domains blocked. ?Being able to access actionable OpenDNS security data alongside other customer information within ConnectWise allows us to automate service and account management processes. This helps us improve efficiency, margins and ultimately, our profitability.?”

Designed for the IT channel, ConnectWise provides a centralized, global view of each customer for both technical and non-technical staff. The OpenDNS-ConnectWise integration enables MSPs to manage their security services within the ConnectWise platform and access detailed monitoring and reporting information from Umbrella, including malware blocked, contained infections and service status.

“Since many MSPs act as a ?virtual CIO? for their clients, the ability to view security data and top domains accessed by customers within ConnectWise enables any MSP staff member to instantly offer customers valuable insights,” OpenDNS noted in a statement.