Peerless Network, an edge communications provider, is launching Cloud PBX Hospitality, a simple-to-use and very affordable Communications as a Service (UCaaS) solution designed to meet the unique communications requirements of today’s hotels.
The product uses Jazzware, a leader in middleware and productivity solutions for hotels, to integrate a hotel’s Property Management System (PMS) into Peerless’ UCaaS offering.
“Through this partnership, Peerless and Jazzware can truly serve the unique needs of the entire hospitality industry and help hotels provide an improved, more personalized experience for each guest,” said Tom Clancy, CEO of Jazzware. “Peerless’ UCaaS, SIP, and internet services delivered in conjunction with Jazzware-certified connectivity and applications help streamline critical business operations, improve efficiencies, and reduce overall costs.”
Cloud PBX Hospitality allows a hotel property to migrate its PBX services to the cloud, eliminating dated and expensive hardware. The solution integrates these features from Peerless and Jazzware:
| Account / Site Administrator Web Portal | Cloud PBX Me Portal |
| Auto Attendant | Calling Line ID Delivery |
| Emergency Services | Group Call Park/Pickup |
| Call Queues | Ring Groups |
| Music On Hold | Voicemail |
| Unlimited Calling | Jazzware Portal |
| PMS System Integration | Wake-up Calls (standard & guest-centric) |
| Instantaneous, Multi-channel Emergency Alerting | Room Status |
| Room Status Language | Class of Service |
| Message Waiting Light | Do Not Disturb |
| Phone Name Display | Voice Mail Control |
| Guest Language | Call Posting |
| Guest Experience Design Studio | Call Charge Estimation |
| Mini Bar |
“The PBX used by a hotel has more requirements and more integrations than most enterprises and a typical ‘out-of-the-box’ solution won’t work. Peerless evaluated several potential partners to facilitate the integration of the various Property Management Systems in use today, and because of their engineering and software expertise and excellent track record in the industry, we chose Jazzware as our partner for Cloud PBX Hospitality” said Jim Brewer, EVP, Products and Technology.
For more information, visit www.peerlessnetwork.com.
