PGi Debuts Mobile Collaboration Exchange

PGi has launched the mobile collaboration exchange, which leverages its global conferencing and collaboration network to enable mobile operators to deliver a high definition (HD) audio and video conferencing experience to their customers, using existing investments in their LTE and VoLTE network infrastructure.

Not unlike an IPX, which is an efficient hub network that interconnects mobile operators to one another, PGi’s mobile collaboration exchange is also a global hub, but for mobile HD communication, driving a preference for mobile first collaboration. The exchange enables mobile operators globally, either directly or through an IPX, to interconnect customers in conference calls and collaborations, across operator networks, while preserving HD voice quality with QoS connections.

“With 36 percent of PGi’s audio and web conferences currently being accessed via mobile devices, the mobile collaboration exchange comes at a pivotal time when enterprises are beginning to recognize this shift towards a mobile first preference for conference calls,” said Pat Harper, CTO, PGi. “PGi is excited to take our HD collaboration experience and extend our mobile collaboration exchange to network operators and their customers around the world.”

PGi has seen mobile participation in its hosted conferences go from less than five percent in 2005 to more than 26 percent in 2016, it said. This uptick reflects the convenience and growing preference for business collaborators to use their mobile phones. And, with the increased quality of HD, PGi projects mobile participation to exceed 66 percent by 2020.

HD audio provides a dramatic increase in clarity and effectiveness in conference calls due to both a wider frequency range as well as a higher signal to noise ratio. This leads to decreased background noise, less clipping of double talkers, more intelligibility of others with different accents or soft-spoken voices and less fatigue from straining to hear on lower quality calls.

Built to maximize a mobile operator’s investment in VoLTE, PGi’s platform for its mobile collaboration exchange can connect any device on any VoLTE or SIP network into an HD audio bridge. Currently mobile HD audio is only experienced on a point-to-point call, but now, by interconnecting to PGi’s platform for its mobile collaboration exchange, HD audio conferencing can be experienced by any VoLTE customer on any network, in any country.

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