Phone.com Adds Live Receptionist to UCaaS and Business Phone Portfolio

Phone.com today introduced a new live call answering service, Live Receptionist, the latest addition to its comprehensive portfolio of cloud-based UCaaS and business phone services.

Staffed by U.S.-based professionals skilled in the nuances of customer service, Live Receptionist helps businesses of all sizes convey professionalism. Available “as-a-service,” this new offering removes the hassle of hiring and on-boarding new personnel, as well as the financial obligations of compensating a full-time, salaried employee to answer phones.

Businesses with high daily call volume, multiple extensions to which to transfer callers, and myriad appointments to schedule will find that Live Receptionist is a cost-effective, personalized answering service that removes complexity while improving customer experience and operational efficiency. Phone.com receptionists ensure that each caller is treated with courtesy and respect, then guided accordingly to the appropriate extension, contact voicemail or other destination. With Live Receptionist, small and medium-sized businesses have peace of mind that calls are answered promptly and professionally.

The Live Receptionist service complements Phone.com UCaaS by augmenting call handling functionality, self-service IVRs, auto attendants and call routing, making customer interactions efficient and expedient. In addition to answering and directing calls, Phone.com receptionists can also schedule appointments and screen inbound calls for business pertinence, preventing interruptions that hinder productivity.

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For channel partners, managed services providers and agents, Phone.com’s unique combination of cloud-based UCaaS and live call answering services presents a compelling value proposition for attracting small businesses. Just like other customer interaction solutions consumed as-a-service, Live Receptionist gives small businesses the ability to provide exceptional service without upfront capital expenditures or additional headcount.

No matter when or how many calls come in, Phone.com receptionists are available to pick up. With call handling rules that can be customized directly from the admin control panel and an award-winning, 24/7 U.S.-based customer support team, Live Receptionist service is easy to set up and even easier to work with.

Live Receptionist’s capabilities include: live answering in a company’s name with a scripted response; taking messages and sending to the appropriate contact by email or SMS; call forwarding (voicemail, extension, smartphone) and screening; attended transfer, cold transfer, and send to voicemail; appointment setting using market-leading software from Appointed; and other call instructions based on individual client criteria.

Phone.com Live Receptionist is also HIPAA-compliant, so healthcare professionals can rest easy with the assurance that their VoIP phone system is compliant with all regulations governing patient privacy and medical records.