Reinvent Telecom, which provides wholesale UC, collaboration and CC solutions, announced the strategic addition of several industry veterans with expertise in the NetSapiens UC platform, to its engineering and sales support teams.
The appointments reflect Reinvent’s expanding investment in NetSapiens support, while continuing its leadership and technical depth on the Metaswitch platform.
These professionals include Michael McIntosh (sales engineer), Tammy Trejo (VoIP II engineer) and Scott Fertig (core voice engineer), all for strengthening its NetSapiens knowledge base and support for partners reselling MyCloud UCaaS, Reinvent’s next-gen NetSapiens-powered solution.
“Reinvent has supported Metaswitch partners for years with a reputation for depth and reliability. Now, we’re building a NetSapiens powerhouse as well. The additions of Michael, Tammy and Scott send a clear message: Reinvent is committed to delivering a world-class partner experience with the strongest possible bench,” said Justin Catlett, president, Reinvent Telecom. “Together, these new team members bring more than eight decades of experience in telecom and nearly 20 years working with NetSapiens. Their cumulative expertise directly benefits our partners through faster support, smoother onboarding and greater confidence in scaling their businesses.”
McIntosh has over 30 years of experience in the telecom industry, and five years of direct experience with the NetSapiens platform. He brings a combination of technical engineering, client consultation and solution design skills to bridge the gap between engineering and sales. In this role, he will work closely with Reinvent’s sales teams, resellers and customers to design and implement the MyCloud UCaaS platform. Most recently, McIntosh was an onboarding specialist with SkySwitch/BCMOne. Previously, he held roles with telecom providers in the U.S. and U.K., specializing in VoIP systems engineering and strategic client engagement.
Trejo, meanwhile, brings 40 years of experience in telecommunications – and seven of hands-on work with the NetSapiens platform – and is known for her deep troubleshooting capabilities and operational efficiency. In her new role, Trejo will support reseller partners by installing and troubleshooting NetSapiens-based devices, connections, systems and applications. During her career, Trejo held technical and operations roles at companies such as Absolute Communications and Network Solutions, Innovative Communications Systems Advanced Telecommunications and more.
Finally, Fertig brings more than five years of direct NetSapiens experience, and more than 10 years in telecom, with a mix of platform-specific knowledge and systems infrastructure expertise. As the newest member of the Voice Core team, Fertig will be responsible for key engineering aspects of the Reinvent Netsapiens deployment, ensuring industry-standard reliability for its customers. Additionally, his expertise and experience with the platform have been instrumental in accelerating the organization’s ability to achieve first-time resolution of technical issues. Fertig previously worked at Community Fiber Solutions and Benton Ridge Telephone Company, where he operated in local exchange environments and managed backend systems and network operations.
Reinvent’s expanded team helps partners accelerate deployments, optimize their services and confidently grow their customer base using the MyCloud UCaaS platform. The additions reinforce the company’s commitment to delivering the same high level of support and enablement on the NetSapiens platform that partners have come to expect on the company’s Metaswitch platform.
“Reinvent has long been recognized as a leader in supporting Metaswitch-based solutions, and with the addition of this deep NetSapiens expertise, we’ve solidified our position as a true multiplatform provider,” said Catlett. “Whether partners prefer to continue with Metaswitch or scale quickly on NetSapiens, we offer the experience, support and stability they need to succeed in a changing market.”
Reinvent’s commitment to supporting both platforms gives partners BC and choice, backed by decades of engineering expertise, regulatory support and a partner-first approach to service delivery.
