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Wednesday, February 24, 2021

RingCentral Acquires DeepAffects

RingCentral Inc. a provider of global enterprise cloud communications, video meetings, collaboration, and contact center solutions, announced it has acquired DeepAffects, a conversational intelligence pioneer that uses artificial intelligence (AI) to analyze business conversations and extract meaningful insights.

The acquisition is part of RingCentral’s rapid innovation to create smarter video meetings. DeepAffects brings powerful AI capabilities that will enable RingCentral to deliver enhanced pre-meeting, in-meeting

The DeepAffects platform includes these capabilities:

  • Multi-modal emotion recognition – Recognizes core emotions and sentiments directly from voice
  • Multi-speaker recognition and voiceprints – Identifies an individual person based on the unique characteristics of the voice
  • Speech recognition with accent detection – Converts audio to text by applying neural network models; It recognizes multiple languages and variants to support a global user base with an accent-aware speech recognition that can transcribe a non-native English speaker’s audio

Terms of the transaction were not disclosed.

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