Sage, which specializes in accounting, financial, HR and payroll technology for SMBs, has launched Sage Copilot for its cloud-based Sage Operations solution. The update is intended to lay the groundwork for agentic workflows that shift operations from reactive to proactive and help manufacturing and distribution teams spot issues earlier, make quicker decisions and maintain consistent performance across fulfilment and supply chain activity, the company said.
Formerly called Sage Distribution and Manufacturing Operations, the Sage Operations platform unifies sales orders, inventory, procurement, fulfilment and customer communication into a single connected workflow.
Gartner has predicted that 25 percent of supply chain KPI reporting will be powered by GenAI models by 2028. The introduction of Sage Copilot is intended to give businesses “reliable, context-aware insights that help teams focus on customer needs instead of administrative work,” officials said.
“Manufacturers and distributors need tools that cut through complexity, not add to it,” said Rob Sinfield, SVP, ERP, for Sage. “Sage Copilot gives teams a clearer view of emerging risks so they can act before problems escalate and safeguard service quality. By bringing trusted AI into everyday operational decisions, it strengthens performance where speed, accuracy and customer expectations matter most.”
Built using Sage Ai, Sage Copilot is designed to surface timely insight on operational, fulfilment and customer issues. Insights are delivered directly into existing workflow, allowing teams to quickly identify potential delays and bottlenecks, prioritize tasks and resolve issues to protect timelines and maintain service quality without switching between systems or relying on manual checks, the company said.
“The introduction of Sage Copilot into Sage Operations lays the foundation for a broader network of intelligent operational agents embedded across the manufacturing and distribution lifecycle,” officials said. “These agents will not only flag emerging issues but will increasingly take on routine decision and action work that currently occupies operational teams.”
Bringing this level of autonomy into Sage Operations fits into Sage’s wider roadmap to deliver trusted, real-world AI agents into industry-specific workflows to improve efficiency, resilience and long-term performance across the supply chain, the company said.
