API security company Salt Security rolled out its new AI-powered, knowledge-based assistant: Pepper. This release is designed to embrace AI, making it easier for customers to utilize the company’s signature API protection platform to quickly resolve queries. Pepper specifically targets API security customers.
A personal assistant to both API security and the Salt platform, Pepper can field questions in natural language, utilizing intelligent GenAI to craft a personalized, pinpoint answer to a specific query, thus streamlining security efforts. It also points users to relevant articles, documents and resources, in real time.
This helps to reduce query resolution timelines when compared to historic manual searches. Of note, Salt Security recorded significant efficiency gains when using the new assistant, with customers experiencing up to a 91 percent decrease in the time it takes to find actionable data and outputs that resolve queries.
“Going to a vendor’s knowledge-base is often the first place practitioners go to get their product deployed or troubleshoot issues,” said Eric Schwake, director of cybersecurity strategy, Salt Security. “Even with advanced search tools, historically, knowledge-based tools have struggled to find relevant content quickly, and navigating such technology can be frustrating. At Salt Security, not only do we want to make our customers’ job of securing their APIs easier, but we also want to streamline access to the guidance they require, in a friendlier and more efficient way. Pepper was designed with this in mind and we are thrilled to announce its availability to customers.”
For more on Salt’s API security partner program, visit here.
