Sangoma Commended by Frost & Sullivan

Based on its recent analysis of the North American Unified Communications and Collaboration (UCC) market, Frost & Sullivan recognizes Sangoma Technologies Corporation with the 2020 North American Competitive Strategy Leadership Award.

Frost & Sullivan Best Practices awards recognize companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis, and extensive secondary research to identify best practices in the industry.

Sangoma’s unified communications (UC) portfolio includes the two most popular open-source private branch exchange (PBX) platforms. Sangoma supports the open-source community and incorporates the shared innovation into its own solutions, including its SwitchVox hosted UC service.

“Sangoma ranks as one of the few remaining competitors in the UC market that delivers a complete portfolio of on-premise, hybrid, and cloud-based solutions. Both businesses and service providers appreciate Sangoma as a one-stop-shop partner that meets their diverse communications requirements,” said Michael Brandenburg Senior Industry Analyst, Connected Work.

“Sangoma can serve as the trusted partner for service providers, making available any mix of its products and services to network providers looking to offer Unified-Communications-as-a-Service (UCaaS), SIP trunking, and other communications services,” Brandenburg added.

In 2020, Sangoma reported that more than 50 percent of its customers were using cloud-based services across its portfolio. Flexibility, in terms of technology and license pricing and usage, has enabled the company to deliver solutions that work best for its customers. The depth and breadth of its portfolio make it possible for the company to scale from the smallest do-it-yourself customer to larger provider deployments.

Beyond its own UC solutions and communications services, Sangoma’s product portfolio of hardware and software assets, including gateways, session border controllers (SBCs), and endpoints, supports industry standard protocols and interoperability with other platforms, meaning that customers on other UC platforms can still take advantage of the rest of the Sangoma’s standards-based product line.