Sharpen Technologies has signed a master agent agreement with Telarus, to help contact centers across the U.S. create a better agent experience.
The agreement enables the 4,000-member Telarus community of sales agents to offer Sharpen’s contact center and unified communications solutions.
Telarus sales agents can now connect potential customers with Sharpen account executives, who will then manage the sales process, including billing, deployment, services and support.
“Sharpen’s unique approach to the agent experience makes it a valuable addition to our stable of cloud contact center vendors,” said Ray Hicken, vice president of operations – contact center and unified communications. “We can now offer a solution to companies plagued with issues of agent turnover—issues that have hampered a positive customer experience for decades. Equally important, Sharpen delivers comprehensive functionality like omni-channel communications and AI-powered analytics, all on a globally scalable platform that offers superior voice quality.”
Telarus has become a leader in its market by offering sales agents differentiated services that include real-time quotes on products, personalized support from industry experts, direct contracts with carrier partners, audited commissions, and home-grown software that maximizes efficiencies.
“Partnering with Telarus gives customers the best of both worlds: comprehensive, expert pre-sales resources, combined with direct support that ensures superior ongoing service,” said Ritch Caudill, Sharpen’s senior manager of channel partnerships. “We’re excited to show exponentially more companies how they can accelerate their digital transformation efforts with a cost-effective cloud solution that offers rock-solid reliability, an omni-channel design that leap-frogs the competition, and the kind of ease-of-use you’d expect from consumer products.”
