Spectrum Enterprise, a part of Charter Communications, completed a fiber network expansion and technology upgrade at the Wilderness Resort in Wisconsin Dells, Wisconsin. The initiative will specifically improve the resort’s guest experience, providing high-speed managed Wi-Fi access throughout its 600-acre property and enhanced TV options for the resort’s 1,174 hotel rooms, condos and cabins.
“We’re focused on meeting and exceeding expectations, and today’s guests expect to connect to their personal devices from any of our resort locations—whether in the guestroom, at one of the restaurants or while enjoying the waterparks,” said Joe Eck, COO, Wilderness Resort. “Providing visitors with five-star Wi-Fi service is key for us and handing over the management of that service to Spectrum Enterprise has freed up our internal teams to focus on elevating other customer service experiences.”
Wilderness Resort has experienced continual growth and encompasses four indoor and four outdoor waterparks, five restaurants, a golf course and numerous nature paths. Because of the scale of the property and terrain, guests sometimes had trouble accessing Wi-Fi in certain areas. To improve overall connectivity, Spectrum Enterprise installed 1,400 Wi-Fi APs and increased the resort’s internet bandwidth with download speeds up to 10 Gbps, enabling Wilderness Resort guests and staff to access fast, reliable Wi-Fi wherever and whenever needed. Spectrum Enterprise also manages each Wi-Fi AP with 24x7x365 customer support.
“Seamless WiFi and diverse TV entertainment are not just amenities—they are essential to the guest experience and driving repeat customers,” said Rajat Mukherji, VP, Vertical Markets, Spectrum Enterprise. “We’ve partnered with Wilderness Resort to implement new solutions that not only address the current needs of their visitors but can flex and scale to support future business growth.”
In addition to benefiting from enhanced connectivity throughout the resort property with Spectrum Enterprise fiber internet access and managed Wi-Fi solutions, guests gain access to Spectrum Enterprise Fiber Connect Plus TV, which provides high-def TV viewing with over 120 channels. With no equipment to purchase, the video experience is delivered through a private and dedicated fiber connection to reduce maintenance cost for the resort.
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