Talkdesk Launches Enterprise Contact Center Platform

Talkdesk has announced the Enterprise Contact Center Platform, a cloud-native solution for contact centers with over 500 seats, available via channel partners.

Talkdesk’s new platform uses a microservices architecture and advanced security certifications, foundation for attribute based routing, visual flow designer, omni-channel agent state and integrations to popular enterprise applications.

“Enterprises are demanding cloud-native solutions that legacy and first-generation cloud vendors are still scrambling to build. Talkdesk is a proven cloud-native solution with over 1,400 customers globally,” said Tiago Paiva, Talkdesk CEO. “We collaborated with Fortune 500 companies to develop our roadmap. We are able to quickly deliver the capabilities that large companies need because we have the agility and speed that legacy cloud players are still engineering.”

He added, “A major issue for enterprise customers is the siloed nature of legacy and first-generation cloud contact center systems. Talkdesk solved this problem with out of the box integrations and APIs across every aspect of the platform. Now we are expanding our ecosystem with integrations to best-of-breed enterprise applications.”

In addition to the platform, Talkdesk announced several additional enterprise partners, including Afiniti and Clearview.

“Afiniti’s AI delivers commercial value to our clients by improving the quality of human interactions. Talkdesk’s native integration of Afiniti across their product offering will allow our mutual customers to achieve a measurable increase in sales performance, together with a broad range of other metrics, in record time,” said Michael Portenier, executive vice president at Afiniti.